Privacy Policy

1. Who We Are

TVALGO is a software provider offering TradingView indicators and MT5 automation tools. Our website is tvalgo.com. For privacy-related questions, contact us at support@tvalgo.com.

2. Information We Collect

We collect the following information when you create an account or make a purchase:

Account information: Email address, first name, last name, and your chosen password (stored as a secure bcrypt hash — never plain text).

Trading information: TradingView username (provided voluntarily to enable indicator access).

Usage data: Pages visited, time on site, browser type, and IP address, collected via standard web server logs.

Payment data: We do not store any payment card information. All payment processing is handled by Whop. We receive only transaction confirmation details (amount, plan purchased, timestamp).

Affiliate data: If you use our referral programme, we track referral link clicks, signups from your link, and commissions earned.

3. How We Use Your Information

Your information is used to: create and maintain your account; provision TradingView indicator access after purchase; deliver MT5 EA files via email after purchase; send transactional emails (account confirmation, access notifications, withdrawal confirmations); respond to support requests; process affiliate commissions; and improve our website and services.

4. Data Sharing

We share your data with the following third parties only as necessary to provide our service:

Whop — payment processing and membership management. Whop handles all billing and subscription management.

TradingView — we provide your TradingView username to TradingView to grant indicator access to the correct account.

Email service providers — used to deliver transactional emails.

We do not sell your personal data to advertisers or third-party data brokers under any circumstances.

5. Cookies

We use the following cookies:

Session cookies: Required for login functionality. These expire when you close your browser.

Authentication cookies: Persistent login cookies stored if you select "Remember me". These expire after 14 days.

Referral cookie (tv_ref): Stored when you arrive via an affiliate link to attribute your signup to the correct affiliate. Expires after 30 days.

We do not use advertising, analytics, or tracking cookies beyond standard server logs.

6. Data Retention

Account data is retained while your account is active. If you request account deletion, we will remove your personal data within 30 days, except where we are required to retain certain records for legal or financial compliance purposes (such as transaction records).

7. Data Security

All passwords are hashed using WordPress's bcrypt implementation. Our website uses HTTPS (TLS) encryption on all pages. Payment data never touches our servers — it is processed entirely by Whop. We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

8. Your Rights

You have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your account and associated data; object to certain processing of your data; and data portability where applicable. To exercise any of these rights, email us at support@tvalgo.com.

9. Children's Privacy

Our services are not directed at or intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the service after changes constitutes your acceptance. We will notify users of significant changes by email where practical.

11. Contact

Privacy questions: support@tvalgo.com