Privacy Policy

Website: tvalgo.com Controller: TVALGO LTD Last updated: 31 August 2026

1. Who We Are

TVALGO LTD ("we," "us," "our") is a private limited company registered in England and Wales, company number 17422388, with its registered office at 5 SIU Offices, 4-6 Greatorex Street, London, United Kingdom, E1 5NF. We are the data controller responsible for personal data processed via tvalgo.com and related Services.

Data protection contact: privacy@tvalgo.com

This policy explains what personal data we collect, why, how we use and protect it, who we share it with, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Personal Data We Collect
Category    Examples
Identity data    Full name, date of birth (where required for verification)
Contact data    Email address, billing address, phone number
Account data    Username, hashed password, subscription tier, purchase/order history
Payment data    Billing name/address, last 4 digits of card, transaction ID (full card/bank details are processed and stored by our payment processors, not by us)
Technical data    IP address, browser type/version, device identifiers, operating system, referral URL
Usage data    Pages visited, features used, indicator activation events, session duration
Communications data    Support tickets, live chat transcripts, emails
Marketing preferences    Opt-in/opt-out status for promotional communications

We do not collect brokerage account credentials, trading account passwords, or bank login details. We do not knowingly collect special category data (e.g., health, religion) or data relating to minors.

3. How We Collect Data
Directly from you (account registration, checkout, support requests, surveys)
Automatically via cookies and similar technologies (see our Cookie Policy)
From our payment processors (limited transaction confirmation data, not full card details)
From analytics and affiliate tracking tools
4. Purposes and Legal Basis for Processing
Purpose    Legal basis (UK GDPR Art. 6)
Creating and managing your account    Performance of a contract
Processing payments and subscriptions    Performance of a contract
Verifying identity / preventing fraud (KYC/AML support for payment processors)    Legal obligation / legitimate interests
Customer support    Performance of a contract / legitimate interests
Service improvement and analytics    Legitimate interests
Marketing communications    Consent (opt-in); you may withdraw at any time
Complying with tax, accounting, and regulatory requirements    Legal obligation
Detecting and preventing chargebacks, fraud, and abuse    Legitimate interests
5. Sharing Your Data

We share personal data only where necessary, with:

Payment processors — authorised third-party payment processors displayed at checkout.
Hosting and infrastructure providers — to operate the Site securely;
Analytics providers — to understand site usage (e.g., Google Analytics or similar);
Email/communication tools — to send transactional and, where consented, marketing emails;
Professional advisers — accountants, auditors, legal counsel, where necessary;
Regulators, law enforcement, or courts — where required by law or to protect our legal rights.

We do not sell your personal data to third parties.

6. International Data Transfers

Some of our processors (including payment processors and hosting/analytics providers) may process data outside the UK/EEA, including in the United States. Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Addendum, Standard Contractual Clauses, or reliance on an applicable adequacy decision.

7. Data Retention

We retain personal data only for as long as necessary for the purposes set out in this policy:

Account data: for the duration of your account plus up to 6 years afterward, to meet UK tax and accounting obligations;
Payment records: as required by financial regulations and our payment processors' own retention rules;
Marketing data: until you withdraw consent;
Support communications: typically retained for up to 3 years for quality and dispute-resolution purposes.
8. Data Security

We implement appropriate technical and organisational measures, including encryption in transit (HTTPS/TLS), access controls, and staff confidentiality obligations, to protect personal data against unauthorised access, loss, or disclosure. No system is completely secure, and we cannot guarantee absolute security.

9. Automated Decision-Making

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you.

10. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you;
Request correction of inaccurate data;
Request erasure ("right to be forgotten"), subject to legal retention obligations;
Object to or restrict certain processing;
Data portability;
Withdraw consent at any time (for consent-based processing);
Lodge a complaint with the Information Commissioner's Office (ICO), ico.org.uk, or your local supervisory authority.

To exercise any right, contact privacy@tvalgo.com. We will respond within one month, as required by law.

11. Cookies

Details of the cookies we use are set out in our separate Cookie Policy.

12. Children's Privacy

Our Services are intended for users aged 18 and over. We do not knowingly collect personal data from anyone under 18. If we become aware that we have inadvertently collected such data, we will delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be notified via email or a notice on the Site.

14. Contact Us

TVALGO LTD 5 SIU Offices, 4-6 Greatorex Street, London, United Kingdom, E1 5NF
Email: privacy@tvalgo.com
Phonne: +447882766184