TVALGO

Refund and Cancellation Policy

Website: tvalgo.com Operator: TVALGO LTD Last updated: 31 August 2026

1. Overview

This policy explains how billing, cancellations, and refunds work for all TVALGO subscriptions, indicator access .It forms part of, and should be read alongside, our Terms and Conditions.

2. Free Trials

Where a free trial is offered on a specific plan, this will be clearly stated on the pricing page at the time of signup. You will not be charged during the trial period. Unless you cancel before the trial ends, your subscription will automatically convert to a paid plan and billing will begin. You can cancel at any time during the trial via your account dashboard or by emailing support@tvalgo.com. If no free trial is currently offered on a given plan, this section does not apply.

3. How to Cancel

You may cancel your subscription at any time by:

  • Logging into your account and selecting "Cancel Subscription" in your dashboard; or
  • Emailing support@tvalgo.com with your account email and order/subscription ID.

We aim to confirm cancellation requests within 2 business days.

4. What Happens After Cancellation

  • Cancellation stops all future billing; it does not automatically refund the current billing period.
  • You retain access to paid features until the end of the billing period you have already paid for.
  • No partial-month or partial-period refunds are given for early cancellation, except where required by law or under Section 6 below.

5. Refund Eligibility — Digital Products

Because our indicators, and related tools are digital products delivered with immediate access upon purchase, the following applies:

  • General rule: Once access/activation has occurred (e.g., TradingView invite sent, licence key issued, or file downloaded), the purchase is final and non-refundable, except as set out below or as required by law.
  • UK/EEA consumers — 14-day right to cancel: Under the Consumer Contracts Regulations 2013, consumers ordinarily have a 14-day cooling-off period for digital content purchases. This right is lost once you expressly request immediate delivery and acknowledge that you thereby lose your right to cancel — which you do by ticking the confirmation box at checkout. If you have not yet received access/activation, you may cancel within 14 days for a full refund.
  • Faulty or non-delivered product: If we fail to deliver access to a purchased product due to a fault on our end (e.g., technical error, non-delivery of licence), you are entitled to a full or pro-rated refund at our discretion.
  • Duplicate or erroneous charges: Always eligible for a full refund. Contact us within 30 days of the charge.
  • Extended goodwill window: At our discretion, and evaluated case-by-case, we may offer a refund within 7 days of purchase where a product has demonstrable technical faults that we are unable to resolve.

6. Subscription Upgrades, Downgrades, and Proration

  • Upgrading mid-cycle: you will be charged a prorated amount for the remainder of the current billing period, calculated as (new plan price − old plan price) × (days remaining ÷ total days in cycle).
  • Downgrading: the new (lower) price takes effect at the start of the next billing cycle; no partial refund is issued for the current cycle.

7. How to Request a Refund

Email support@tvalgo.com with:

  1. Your order/subscription ID;
  2. The email address used for purchase;
  3. The reason for your request.

We aim to respond within 2-3 business days and, where a refund is approved, to process it within 5-10 business days to your original payment method.

8. Chargebacks and Payment Disputes

If you believe you have been incorrectly charged, please contact us before initiating a chargeback or dispute with your bank or card issuer — most issues can be resolved faster this way. Initiating a chargeback without first contacting us, where the charge is valid, may be treated as a breach of our Acceptable Use Policy and can result in account suspension and, where applicable, contest of the chargeback with the payment processor.

9. Affiliate/Referral Purchases

Purchases made through an affiliate or referral link are subject to the same refund terms above. Where a refund is issued, any commission paid to the referring affiliate for that order will be reversed or deducted from future affiliate payouts.

10. Fraud and Abuse

We reserve the right to decline a refund, or to suspend an account, where we reasonably suspect fraud, abuse of our refund policy (e.g., repeated purchase-and-refund cycles), or violation of our Acceptable Use Policy.

11. Changes to This Policy

We may update this policy periodically. The version in effect at the time of your purchase governs that transaction; the current version is always available on this page.

12. Contact

TVALGO LTD 5 SIU Offices, 4-6 Greatorex Street, London, United Kingdom, E1 5NF
Email: support@tvalgo.com
Phone: +447882766184