Refund policy

Website: tvalgo.com Operator: TVALGO LTD Last updated: 28 October 2026

1. Overview

This policy explains how billing, cancellations, and refunds work for all TVALGO subscriptions and tool access. It forms part of, and should be read alongside, our Terms and Conditions.

2. How to Cancel

You may cancel your subscription at any time by:

  • Logging into your TVALGO account and using the Billing & cancellation control (the "Manage subscription" button in the Subscription section); or
  • Emailing support@tvalgo.com with your account email and order/subscription ID.

We aim to confirm cancellation requests within 2 business days.

3. What Happens After Cancellation

  • Cancellation stops all future billing; it does not automatically refund the current billing period.
  • Cancellation stops future renewals. Your access continues until the end of the billing period you have already paid for, and then ends. We do not give refunds or credits for any unused part of a billing period, except where the law requires (see Section 4).
  • We do not give refunds, partial refunds or credits, except where the law requires (see Section 4).

4. Refund Eligibility — Digital Products

Our tools are digital services. Access is added to your TradingView username within 12 hours of successful payment and username validation. After cancelling, access runs until the end of the paid period. The following applies:

  • General rule: Payments are non-refundable except where the law requires it.
  • Your statutory cancellation rights: Under your statutory consumer rights, including the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel your purchase within 14 days after the day you buy it, without giving a reason, by emailing support@tvalgo.com. If, before checkout, you made an express request for access to start within the 14-day cancellation period and acknowledged that you would lose your right to cancel, your right to cancel ends once access has been added to your TradingView username. If access has not yet been added, we will refund your payment in full within 14 days of receiving your cancellation. You may still cancel future renewals at any time, as described in Sections 2 and 3. Your rights under the Consumer Rights Act 2015 for faulty digital content are not affected. Our order confirmation email will repeat the TradingView username on your order and your acknowledgement of this waiver; that confirmation is a legal requirement.
  • Faulty digital content: Nothing in this policy affects your statutory rights. If the tools are faulty (not as described, not of satisfactory quality or not fit for purpose), you have rights under the Consumer Rights Act 2015, including repair or replacement and, where that is not possible or not done within a reasonable time, a price reduction or refund. If we cannot add access to your TradingView username because of a fault on our side, you are entitled to a full refund.
  • Duplicate or erroneous charges: Always eligible for a full refund. Contact us within 30 days of the charge.

5. How to Request a Refund

Email support@tvalgo.com with:

  1. Your order/subscription ID;
  2. The email address used for purchase;
  3. The reason for your request.

We aim to respond within 2-3 business days and, where a refund is approved, to process it within 5-10 business days to your original payment method.

6. Chargebacks and Payment Disputes

If you believe you have been incorrectly charged, please contact us before initiating a chargeback or dispute with your bank or card issuer — most issues can be resolved faster this way. Initiating a chargeback without first contacting us, where the charge is valid, may be treated as a breach of our Acceptable Use Policy and can result in account suspension and, where applicable, contest of the chargeback with the payment processor.

7. Affiliate/Referral Purchases

Purchases made through an affiliate or referral link are subject to the same refund terms above. Where a refund is issued, any commission paid to the referring affiliate for that order will be reversed or deducted from future affiliate payouts.

8. Fraud and Abuse

We reserve the right to decline a refund, or to suspend an account, where we reasonably suspect fraud, abuse of our refund policy (e.g., repeated purchase-and-refund cycles), or violation of our Acceptable Use Policy.

9. Changes to This Policy

We may update this policy periodically. The version in effect at the time of your purchase governs that transaction; the current version is always available on this page.

10. Contact

TVALGO LTD 5 SIU Offices, 4-6 Greatorex Street, London, United Kingdom, E1 5NF
Email: support@tvalgo.com
Phone: +447882766184